Domains & Web Design
Domain name FAQ
- What is a domain name?
- How do I get a domain name?
- What is a domain extension?
- Do I own my domain name once it is registered?
- How do I get Service and support?
- What do I do if I have a problem or dispute?
Answers
- What is a domain name?
A domain name is the address that people use to find you or your company on the internet; it's what you type in the browser's address bar to go to a specific website.
For instance our domain name is www.thecompanywarehouse.co.uk
- How do I get a domain name?
Choose a name
There are millions of available domain names. Try to think of as many names as you can that will be memorable for your customers. Short names are often considered to be better and remember if the domain name you want is already registered, try variations or separate words with the dash symbol "-".
Check availability
Check availability using our domain checker tool. Type the name you want into the search box and away the results will be displayed in a short time.
Register
Your search results will be displayed on the page and you can choose which name or names you would like to buy. Please bear in mind that new domain names may take up to 48 hours to become available.
- What is a domain extension?
A domain extension describes the ending of a domain name, these can also be referred to as the tld (top level domain), suffix, or domain root.
.com, .org, .co.uk & .name are all examples of a domain extension.
It is common for websites to register the same domain name with multiple domain extensions; increasing the likelihood of a visitor finding the way to your site, and protecting your brand.
- Do I own my domain name once it is registered?
You cannot "own" a domain name. Subject to the registrar's terms and conditions by registering a
domain name you are entitled the exclusive use and automatic right of renewal. By registereing a
domain you are entering into a 3 way agreement between the registrar (this will be different
depending on which domain extension you have bought), the registrant's agent
(that's TheCompanyWarehouse) and the you, the registrant.
For .UK domains you can view the Registrars Terms and conditions at the following address:
http://www.nominet.org.uk/registrants/aboutdomainnames/legal/
- How do I get Service and support?
Service and support is available by e-mail and telephone during our normal office
hours which are business days Monday - Friday 9.00am - 5.30pm.
Outside of business hours you may contact us by e-mail with your enquiries a:
By e-mail: websupport@thecompanywarehouse.co.uk
By telephone: 0870 890 7654
By post: Web Support Team
The Company Warehouse
2nd Floor
43 Broomfield Road
Chelmsford
CM1 1SY
- What do I do if I have a problem or dispute?
Dispute resolution policy:
Initial Stage:
First contact the support team using the above contact information. They will tell you what steps we will be taking next to resolve your issue and how when you can expect a response. If the issue is still not rectified by the deadline provided by the support team you may contact us again and state that you have an unresolved issue and wish the matter raised to the "Escalation stage" of our resolution policy.
Escalation Stage:
All problems and disputes will receive a written response within 5-7 business days, telling you the name of the manager dealing with your dispute, his or her contact details and any action or decision that has been taken in your case.
Review Stage:
If your dispute or issue still remains unresolved or you are unhappy with the manner you issue has been dealt with you may as a final step write to our managing director for a review of the steps and actions taken. You will receive a written response within 7 business days:
Richard Jobling
Managing Director
The Company Warehouse
2nd Floor
43 Broomfield Road
Chelmsford
CM1 1SY
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