The contract between us
We must receive payment of the whole of the price for the
goods or services that you order before your order can be accepted. Once
payment has been received by us we will confirm that your order has been
accepted by sending an email to you at the email address you provide in
your order form. Our acceptance of your order brings into existence a legally
binding contract between us.
Price
2.1 The prices payable for goods and services that you order are as
set out in our website.
2.2 Unless otherwise stated you will be required to pay extra for delivery
and it might not be possible for us to deliver to some locations. Our
delivery charges are set out in our website.
Right for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you ordered the goods. You do not need to give us any reason for cancelling but you will be charged an administration fee of £12.76 plus VAT per order.
3.2 You cannot cancel your contract if the goods you have ordered are custom-made goods or perishables. This includes all orders to register a limited company once an application has been made to the Registrar, applications to register domain names, orders for web design and orders for logo and graphic design or printing.
3.3 To cancel your contract you must notify us in writing.
3.4 If you have received the goods before you cancel your contract then [unless, under clause 3.2, you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.6 You may cancel your contract with us for services you order at any time before the service, or any part of the service, is performed. You do not need to give us any reason for cancelling but you will be charged an administration fee of £12.76 plus VAT per order. You may not cancel your contract with us for services you order after the service, or any part of the service is performed.
3.7 We reserve the right to charge an admin fee of £14.99 plus VAT to transfer a domain away from the Company's network, change the IPS Tags for a domain or change any handles for a domain.
Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 one or more of the goods or services you ordered was listed
at an incorrect price due to a typographical error or an error in the
pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail and
will re-credit to your account any sum deducted by us from your credit
card as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment
suffered.
Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give
us for delivery at the time you make your order.
5.2 Except when otherwise stated delivery will be made as soon as possible
after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they
have been delivered to you. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss
or destruction.
Liability
6.1 If the goods we deliver are not what you ordered or are damaged
or defective or the delivery is of an incorrect quantity, we shall have
no liability to you unless you notify us in writing at our contact address
of the problem within 10 working days of the delivery of the goods in
question.
6.2 If you do not receive goods ordered by you within 30 days of the
date on which you ordered them, we shall have no liability to you unless
you notify us in writing at our contact address of the problem within
40 days of the date on which you ordered the goods. If you notify a problem
to us under this condition, our only obligation will be, at our option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective;
or
6.2.3 to refund to you the amount paid by you for the goods in question
in whatever way we choose.
6.3 If we do not perform services ordered by you within 30 days of
the date on which you ordered them, we shall have no liability to you
unless you notify us in writing at our contact address of the problem
within 40 days of the date on which you ordered the goods. If you notify
a problem to us under this condition, our only obligation will be, at
our option:
6.3.1 to perform the service ordered; or
6.3.2 to refund to you the amount paid by you for the service in
question in whatever way we choose.
6.4 Save as precluded by law, we will not be liable to you for any
indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever arising out of any problem you
notify to us under condition 6.2 or 6.3 and we shall have no liability
to pay any money to you by way of compensation other than to refund to
you the amount paid by you for the goods in question under clause 6.2.3
above or in respect of services under clause 6.3.2 above.
6.5 You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits to purchase goods from our site. The importation or exportation
of certain of our goods to you may be prohibited by certain national laws.
We make no representation and accept no liability in respect of the export
or import of the goods you purchase.
6.6 Notwithstanding the foregoing, nothing in these terms and conditions
is intended to limit any rights you might have as a consumer under applicable
local law or other statutory rights that may not be excluded nor in any
way to exclude or limit our liability to you for any death or personal
injury resulting from our negligence.
Notices Unless otherwise expressly stated in these terms and conditions,
all notices from you to us must be in writing and sent to our contact address
at 2nd Floor, 43 Broomfield Road, Chelmsford, Essex, CM1 1SY and all
notices from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any failure to deliver
goods or perform services you have ordered or any delay in doing so or
for any damage or defect to goods delivered that is caused by any event
or circumstance beyond our reasonable control including, without limitation,
strikes, lock-outs and other industrial disputes, breakdown of systems
or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable
(including any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our
privacy policy.
Third party rights
Except for our affiliates, directors, employees or representatives,
a person who is not a party to this agreement has no right under the UK
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement but this does not affect any right or remedy of a third party
that exists or is available apart from that Act.
Governing law
The contract between us shall be governed by and interpreted
in accordance with English law and the English courts shall have jurisdiction
to resolve any disputes between us.
Entire agreement
These terms and conditions, together with our current website
prices, delivery details, contact details and privacy policy, set out the
whole of our agreement relating to the supply of the goods or services
to you by us. Nothing said by any sales person on our behalf should be
understood as a variation of these terms and conditions or as an authorised
representation about the nature or quality of any goods offered for sale
by us. Save for fraud or fraudulent misrepresentation, we shall have no
liability for any such representation being untrue or misleading.
Only one Business Starter Pack may be ordered or claimed per company.
Business Starter Pack offers are valid for 30 days from the date of purchase or for 30 days from the date the Business Starter Pack is claimed in the case of Business Starter Packs offered as part of a promotion.
Orders for offers contained within the Business Starter Pack must be ordered at the same time and CANNOT be ordered separately under any circumstances.