1.1 ‘Registered Office Facility’ means the Customer having use of the Company Address as a 'Registered Office' at Companies House.
1.2 ‘Company Address’ means the postal address nominated by the Company as ‘2nd Floor, 43 Broomfield Road, Chelmsford, Essex, CM1 1SY’, and that may change from time to time.
1.3 ‘First Service Period’ means 12 months commencing from date payment is made by the Customer to the Company.
1.4 ‘Renewed Service Period’ means a further 12 months continuing from the expiration of the First Service Period or a previous Renewed Service Period, where the Customer has failed to change the registered office at Companies House.
1.5 ‘Mail Forwarding’ means post received at the Company Address for the Customer that is forwarded by the Company to the Customer Address by 1st class mail.
1.6 ‘Customer Address’ means the address specified by the Customer to which mail is to be forwarded. Where no specific address is provided, this will be deemed to be the invoicing address held by the Company for the Customer.
1.7 ‘Statutory Mail’ means postal mail items which are clearly marked as being from Companies House, HMRC, Government departments or in relation to other legal proceedings. This does not include postal correspondence from utility and service providers, banks or other unmarked mail.
1.7 ‘Annual Feel’ means a fee to be paid annually in advance of the Renewed Service Period at a cost of £75 + VAT. This fee may be higher if the Customer requires Mail Forwarding to be sent to a Customer Address which is overseas.
2.1 The Company will provide the Customer with a Registered Office Facility for the duration of the First Service Period or Renewed Service Period provided that the Customer has made payment of the Annual Fee.
2.2 The service will include Mail Forwarding of all Statutory Mail to the Customer Address up to a maximum of 10 items during any First Service Period or Renewed Service Period.
2.3 Mail will be forwarded to the Customer Address by Royal Mail 1st class post or equivalent alternative as appropriate.
2.4 If the Customer exceeds the maximum 10 items of Statutory Mail in any First Service Period or Renewed Service Period, the Customer may purchase an additional Mail Forwarding ‘top up’ at a cost of £1 per item in blocks of 10 items.
2.5 If the Company receives post at the Company Address for a Customer which is not Statutory Mail, where the Customer has exceeded the maximum number of items of Mail Forwarding, or where the Annual Fee has not been paid, any mail received will be sent back in the post marked ‘Return to Sender’.
2.6 The Company may, at its discretion, forward items of mail to the Customer at the Customer Address without franking or postage paid, in the alternative to the action stated in clause 2.4 above.
2.7 The Registered Office Facility and Annual Fee applies to only one limited company specified by the Customer. If the Customer has more than one limited company a separate agreement for provision of the Registered Office Facility would apply.
2.8 If the Customer wishes to change its Customer Address used for Mail Forwarding by the Company, an email should be sent to firstname.lastname@example.org from the Customer with the new address details clearing stating which limited company it is in relation to. The Customer should accept this address as having been updated only when a return email is received confirming the change.
2.9 If the Company is unable to forward mail for any reason, including but not limited to, bad weather, postal delivery strikes or technical failure, the Company will retain mail received until such time as it can be suitably forward to the Customer Address.
3.1 Payment of the Annual Fee is due to be made by the Customer to the Company in advance of the Renewed Service Period.
3.2 It is an express term of the Registered Office Facility that the Customer provides the Company with the necessary bank account details and authority to set up a direct debit to make payment of the Annual Fee.
3.3 If the Customer fails to provide valid direct debit payment details to the Company, it is the Customer's responsibility to ensure payment of the Annual Fee is made in accordance with clause 3.1.
3.4 If the Customer fails to make payment of the Annual Fee in accordance with clause 3.1, the Company reserves the right to levy an administration fee of £25 + VAT in addition to the Annual Fee.
Termination of Service
4.1 The Registered Office Facility can only be terminated if the address shown on as Registered Office at Companies House for the Customer's limited company is no longer the Company Address.
4.2 In addition to changing the registered address at Companies House, the Customer must confirm that they are terminating the agreement for provision of a Registered Office Facility to the Company, by emailing email@example.com.
4.3 If the Customer changes the company registered office at Companies House after the expiration of the First Service Period or a Renewed Service Period, the Customer will be liable to the Annual Fee for a further Renewed Service Period.
4.4 If the Customer has made payment of the Annual Fee and subsequently terminates the service in accordance with Clauses 4.1 and 4.2 above during a First Service Period or Renewed Service Period, the Customer will not be entitled to a refund of any or part of the Annual Fee already paid.
4.5 If the Customer's limited company is dissolved whilst the Registered Office Facility service is in use, the agreement will be deemed to have terminated with effect from the date of dissolution, but the Customer will remain liable for any Annual Fee or other costs incurred up until that date.
The Company Warehouse endeavours to offer the highest level of service, and wishes to maintain a transparent and prosperous relationship with all its customers. In the unlikely event that you are unhappy with the goods or services that are offered by The Company Warehouse, the procedure to be followed is as follows, clearly giving details of the order and your company:
Stage One - Notification
The first action that you should take if you have any problems or concerns with an order that you have placed, is to contact the Business Consultant with whom you have been dealing at The Company Warehouse.
Either e-mail or telephone the consultant using the contact details they have provided to you
If uncertain who your consultant is, or have lost their contact details, please contact the office on 01245 492777 and you be directed accordingly
Many issues that may arise can be dealt with by your Business Consultant in the most time effective manner.
Stage Two - Escalation
If you are not happy with the resolution offered by your Business Consultant or the nature of the dispute is regarding your consultant, then please contact the Dispute Resolution Team in writing to express your concerns:
The details may be sent by e-mail to firstname.lastname@example.org
Or, by post to ‘Dispute Resolution Team, The Company Warehouse, 2nd Floor, 43 Broomfield Road, Chelmsford, Essex, CM1 1SY’
You will receive an acknowledgement of your correspondence within 1 working day with a reference number and a full response from a Manager within 5 – 7 working days. You will be advised what investigation and action has been taken and where appropriate, a proposal to bring the matter to a resolution.
Stage Three – Final Review
If following investigation and review by a Manager you are still unhappy with the action taken or resolution offered, you should escalate the issue for the attention of the Managing Director:
Please write to ‘The Managing Director, The Company Warehouse, 2nd Floor, 43 Broomfield Road, Chelmsford, Essex, CM1 1SY’
You will receive a written response within 14 working days, upon final review by the Managing Director. You will be advised what investigation and action has been taken and where appropriate, a proposal to bring the matter to a resolution.
Please note – a matter will not be reviewed by the Managing Director unless Stages One and Two of the Complaints Procedure have been completed.
These terms and conditions are to be used in conjunction with the General Terms of Trade
1.1 ‘Account’ means the record of all Charges due from a Customer.
1.2 ‘Agreement’ means the agreement between us, the Company, and you, the Customer in respect of Telecoms Services.
1.3 ‘Billing Period’ means the duration of services and frequency of invoiced Telecoms Services. These will commence on Connection and usually last for one calendar month, unless specifically advised otherwise by the Company.
1.4 ‘Charges’ means the charges payable in respect of Telecoms Services (as amended from time to time in accordance with clause 5 below).
1.5 ‘Connection’ means the time and date when the Telecoms Services are first made available to the Customer.
1.6 ‘ICSTIS’ means the Independent Committee for the Supervision of Standards of Information Telecoms Services.
1.7 ‘OFCOM’ means the Office of Communications.
1.8 ‘Operator’ means the provider of access to the Telecommunications Network.
1.9 ‘Order’ means a Customer’s order for Telecoms Services placed with the Company and paid for.
1.10 ‘Business Telephone Number’means the non-geographic or other business telephone number allocated to a Customer for the provision of Telecoms Services by the Company.
1.11 ‘Telecoms Support’ means the day to day after sales support for notification of technical problems, loss of service or Telecom Services changes requests.
1.12 ‘Telecoms Services’ means any of, but not exclusively, connection to the Telecommunications Network, provision of Business Telephone Numbers, or provision of goods or services relating to Business Telephone Numbers.
1.13 ‘Telecommunications Network’ means the public or private telecommunications systems accessed by the Business Telephone Number or by which Telecoms Services are made available.
1.14 ‘Security Deposit Bond’ means a deposit paid by the Customer to the Company to be held on account by way of guarantee for payment of Telecoms Services used. The bond cannot be used as payment for Charges, but will be retained if a customer fails to make payment of an invoice. The Security Deposit Bond will be returned to the Customer when the Agreement for provision of Telecoms Services is cancelled in accordance with these terms and conditions and all invoices are paid.
2. Business Telephone Numbers and Telecoms Services
2.1 The Company offers Telecoms Services as advertised on its website at www.thecompanywarehouse.co.uk, printed materials or otherwise.
2.2 The features and specification of the Business Telephone Numbers and of the Telecoms Services provided by the Company are detailed on the Company’s website at www.thecompanywarehouse.co.uk as may change from time to time.
2.3 It may be necessary for the Company to vary the features and specification of the Telecoms Services provided to the Customer. Any variations or changes will be notified to the Customer via the Company’s website.
2.4 The Company will provide Telecoms Support for Business Telephone Numbers, Connection and Telecom Services via a support ticketing system on the Company’s website at www.thecompanywarehouse.co.uk.
2.5 It is estimated that Connection of the NGN Business Telephone will usually be effective within 2 working days from when an Order is placed, unless otherwise stated.
2.6 Telecoms Services are provided on a monthly rolling basis, and will continue until such time as the Agreement is cancelled in one of the prescribed methods detailed in clause 8 or clause 9 below.
2.7 The Telecoms Services are supplied subject to all limitations of the Telecommunications Network including the risk of imposed prefix or number changes. In particular, the Company cannot guarantee that all overseas systems will be able to access the Customer using the Business Telephone Number.
2.8 Where an Order is for the provision of more than one Business Telephone Number, each Connection of a Business Telephone Number will be deemed to be the subject of a separate and severable Agreement.
2.9 If the Customer places an Order for a specified Business Telephone Number or provision of a specified package of Telecoms Services, the Company may from time to time need to substitute the ordered Business Telephone Number or Telecoms Services for an alternative Business Telephone Number or package of Telecoms Services of an equivalent value.
3. Company Obligations
3.1 The Company will use reasonable endeavours to provide the Telecoms Services but shall not be liable for any failure for any factors outside of the Company’s control. In particular the Company is not responsible for the operation of the Telecommunications Network.
3.2 The Company will notify the Customer prior to Connection in accordance with clause 2.9 above.
3.3 The Company will notify the Customer in accordance with clause 2.3 where it has been necessary to vary or amend the Telecoms Services provided.
3.4 The Company will provide aftersales Telecoms Support for Connection of Business Telephone Numbers and Telecoms Services as detailed in clause 2.4 above.
4. Customer Obligations
4.1 The Customer shall at all times:
4.1.1 Comply with any reasonable directions or instructions (including requests for assistance or information) issued from time to time by the Company in connection with Connection or Telecoms Services.
4.1.2 Pay the Company all Charges under this Agreement on or before the due date for payment without set off or deduction.
4.1.3 Ensure insofar as it is possible that any Business Telephone Numbers provided by the Company are not used for any unlawful, improper or damaging manner.
4.1.4 Indemnify and hold harmless the Company against all liabilities, claims, damages, losses, costs and proceedings howsoever arising from a claim by a third party which relates to the usage of a Business Telephone Number by a Customer or their agent.
4.2 The Customer shall ensure that if they change payment methods, contact details or address that they update the Company to the extent that they receive acknowledgement back of said changes from the Company.
5.1 The Company provides Connection to a variety of different Business Telephone Number types which have varying costs as will be detailed and updated from time to time on the Company’s website at www.thecompanywarehouse.co.uk.
5.2 Charges may be payable prior to initial Connection of a Business Telephone Number as a one off connection fee. The Charges for Connection of a particular Business Telephone Number will be detailed on the Company’s website, or confirmed to the Customer by a representative of the Company prior to acceptance of an Order.
5.3 Certain Telecoms Services will incur additional Charges. These include, but are not limited to, diverting a Business Telephone Number to a mobile terminating number.
5.4 Certain Business Telephone Number types will incur a monthly Charge for provision of ongoing monthly Telecoms Services.
5.5 Certain Business Telephone Number types and Telecoms Services will have minimum usage tariff, and will be invoiced for payment based upon actual usage or the minimum usage tariff amount if the Business Telephone Number usage does not exceed the minimum usage tariff in a Billing Period.
5.6 The Customer will be required to pay the one month advance payment of the advertised monthly Charge for the Telecoms Services associated with the Business Telephone Number type at the time of Order before Connection takes place.
5.7 Other Charges for Telecoms Services provided in excess of monthly fees and usage allowances will be invoiced at the end of each Billing Period.
5.8 The Company reserves the right to monitor usage, and if Telecoms Services associated with a Business Telephone Number exceeds the allowances within a Billing Period, invoice the Customer for the usage and request payment of a reasonable Security Deposit Bond.
5.9 In circumstances where the Customer requests that a Business Telephone Number is terminated to a mobile number target destination, the Company will charge the Customer a Security Deposit Bond.
5.10 There will be a fee payable of £7.50 + VAT by the Customer where a Business Telephone Number is connected and the Customer requests a change of terminating number to an alternative target destination.
6.1 The Customer will make payment for Connection and any first monthly fee when placing an Order with the Company.
6.2 Invoices for Telecoms Services will be generated by the Company at the end of a Billing Period and will be payable immediately by the Customer.
6.3 The Customer agrees to make payment by recurring credit/debit card payment and any outstanding invoice amount will be debited from the Customers card details as provided at the time of Order or as updated from time to time.
6.4 Value Added Tax will be added to Charges where appropriate.
6.5 If a payment attempt fails, the Customer must provide alternative method of processing payment immediately when requested. Failure to make payment may result in a fixed sum penalty or interest at an annual rate equal to the statutory interest rate chargeable under the Late Payment of Commercial Debts (Interest) Act 1998 both before and after judgement.
6.6 No change of terminating numbers or Telecoms Support will be undertaken by the Company whilst the Customer has any outstanding invoices.
6.7 In order to query any invoice or payment the Customer must notify the Company by raising a support ticket using the Company’s website at www.thecompanywarehouse.co.uk.
7. Suspension of Telecoms Services
7.1 The Company reserves the right to suspend the Telecoms Services where a Customer has outstanding invoices in relation to their Business Telephone Number.
7.2 The Company may suspend the usage of Telecoms Services without notice to the Customer and a status update will be provided to the Customer by support ticket and email notification.
7.3 The Customer may re-instate a suspended Business Telephone Number by making payment of any outstanding Charges due to the Company, and an additional re-connection fee of £9.99 + VAT.
7.4 The Customer will continue to incur Charges whilst the Telecoms Services for a Business Telephone Number is suspended, until such time as the Telecoms Services are cancelled in accordance with clause 8 or clause 9 below.
7. Customer Cancellation
7.1 Telecoms Services are provided by the Company to the Customer on a rolling monthly contract. A Customer may cancel their Telecoms Services at any time, giving 1 calendar month notice to the Company. The customer will therefore pay a final one month fee for their Telecoms Service following the cancellation request and the contract will end.
7.2 All cancellations of Telecoms Services must be made in writing to the Company by using their support ticketing system on the Company website at www.thecompanywarehouse.co.uk.
7.3 The Customer will remain liable, and must pay on demand, any Charges accrued in relation to Telecoms Services for a Business Telephone Number for the cancellation of a those service to take effect.
7.4 Any retained Security Deposit Bond held by the Company cannot be used for payment of the final invoice raise by the Client. The Security Deposit Bond will be returned to the Customer by the Company within 30 days of a valid cancellation and payment of all Charges in relation to Telecoms Services.
7.5 No Charges that have been paid by the Customer for Connection of a Business Telephone Number or Telecoms Services will be available for refund to a Customer following a cancellation request. A cancellation request only gives rise to the cessation of further Charges being incurred by the Customer.
7.6 The Company fully complies with the Distance Selling Regulations in the form of the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002. These regulations do not apply to business to business transactions and agreements, and a ‘cooling off’ period does not therefore apply to an Agreement for provision of Telecoms Services between the Customer and the Company.
7.7 The Customer can at any time by reasonable notice cancel and terminate any Agreement with the Company upon the porting or transfer of the Business Telephone Number to another Operator or service provider. The Company will respond within 30 days with any porting request from another Operator or Service Provider for the transfer of a Business Telephone Number, but the Customer will be liable to make payment of an invoice to the Company in the sum of 6 months Charges for the Telecoms Services associated with that Business Telephone Number. Any porting request will not be actioned by the Company until all Charges payable to the Company are made by the Customer.
8. Cancellation by Us
8.1 The Company reserves the right to cancel the Agreement for provision of Telecoms Services to the Customer immediately by notice to the Customer if:
8.1.1 The Customer is in breach of the Agreement with the Company for provision of Telecoms Services, or in breach of any other Agreement between the parties, and does not remedy the breach immediately upon notice;
8.1.2 Any licence, permission, Agreement or authorisation granted to the Operator or the Company for the provision of Telecoms Services is suspended, revoked or terminated;
8.1.3 The Company has reasonable reason to believe that Charges will not be paid by the Customer when they fall due.
Our Free Company Formation Package changed on 19/02/2014. If you ordered a Free Company Formation before this point you can access the relevant terms and conditions here. If your free formation was ordered after 19/02/2014 then the general terms and conditions above apply.
8.1 We reserve the right to charge an admin fee of 14.99 plus VAT to transfer a domain away from the Company's network, change the IPS Tags for a domain or change any handles for a domain.
8.2 We manage DNS on behalf of our clients and do not currently give clients direct access to our DNS servers. If you purchase a domain through The Company Warehouse and want to manage your own DNS we can change your domain to point at the nameservers of your choice. There is no charge for us to do this.
8.3 If you believe a domain name we have registered is being abused please contact us by sending an email to email@example.com with the full domain name, a description of the abuse and your contact details.
8.4 As your domain approaches its renewal date you will receive a series of reminder notices by email. These will be sent to you at 90 days, 30 days and 5 days. We will send a support ticket 2 weeks before your domain is due to expire with notice of your renewal date. This ticket will contain a link through which payment can be made for your renewal online. You can also renew by calling us on 01245 492777. We do not automatically renew domain names.
8.5 If you do not renew your domain in time, and it expires, we may still be able to renew it for you for up to 90 days after the expiry date. Renewals within the first 30 days after expiry can normally be done at the standard price for your TLD. Some TLDs can incur a redemption fee beyond the 30 day period and we reserve the right to pass this onto customers.
8.6 Nominet’s terms and conditions for .uk domains can be found here - http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration